Description
FILING INFORMATION
Position
Executive - Branch Operation Department
Express Business, Operations
Location
Multiple Locations
Band
2
Reports to
Manager – Branch Operations
ROLES & RESPONSIBILITIES
Key responsibilities
- Performs physical loading, unloading of trucks & containers, sorting of documents and ensuring its timely completion.
- Sorts & loads documents & boxes in a logical flow to support optimal productivity on the delivery route.
- Plans the route, re-prioritizes stops, to effectively complete pick-ups within Customer time-window and to meet defined productivity targets.
- Highlights any difference to the agreed stop count and pro-actively seeks to balance routes with the pickup coordinator.
- Performs defined pre & post trip vehicle checks and also prepares the vehicle inspection report.
- Adhere to state, and local warehousing, material handling, and shipping requirements by studying existing and recent legislation.
- Ensures the accuracy & timely completion of necessary documents (delivery records, pick-up manifests, time-cards etc)
& audits customer documents (AWB, customs paperwork, commercial invoice etc) as well.
- Uses defined tools to perform accurate & timely scanning, recording & transferring of data for diverse types of performance tracking/compliance activities.
- Ensures the ongoing security of the vehicle & packages by taking all precautions & following defined safety & security procedures.
- Effectively dealing with all the customer queries, requests and resolving the same if job remits else escalate the same to appropriate department.
- Pro-actively seeks opportunity to generate additional revenue & improve customer satisfaction by identifying & highlighting sales & automation opportunities that support the customers business.
- Regularly check inventory levels by conducting physical counts reconciling with data storage system and ensure stock accuracy
- Optimises results by effectively managing own time throughout the day that in