Company Overview : Dozee Health AI is the pioneer in Contactless Remote Patient Monitoring (RPM), proven to drive transformation at scale. Headquartered in Bengaluru, India, Dozee has emerged as India’s no. 1 RPM Company.
We are seeking visionary individuals to help us in this very exciting journey. As a part of our dynamic team, you’ll have the opportunity to collaborate with top healthcare providers in the country, applying AI-powered RPM solutions to tackle some of the most pressing challenges in healthcare - enhancing staff efficiency, improving patient outcomes, and pioneering the next generation of care models
Job Overview:
Dozee is seeking a skilled Technical Support Specialist to join our Technical support team. This role involves assisting field teams with troubleshooting and resolving technical issues (hardware and software) from a remote location. The ideal candidate will leverage diagnostic tools, software systems, and strong problem-solving abilities to identify and resolve technical issues quickly and effectively. If you have a passion for technology,
enjoy solving complex problems, and have strong communication skills, this is the role for you
Responsibilities :
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Provide remote assistance to field teams to diagnose and troubleshoot hardware/software issues with Dozee devices using Slack, WhatsApp, calls, or email.
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Use various diagnostic tools and software including but not limited to OpenObserve, Postman, MDM, monitoring tools, and internal dashboards to remotely assess and troubleshoot issues.
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Work to quickly identify the root cause of and provide effective solutions or guide field teams in implementing temporary fixes until proper resolution can be made.
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Collaborate with on-field teams, engineering, Hardware and product teams to escalate complex issues and work towards long-term solutions.
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Analyze device logs, system data, and dashboards to identify potential issues and provide appropriate resolutions.
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Provide transparent and concise i
📌 Technical Support Specialist (Bengaluru)
🏢 Dozee
📍 Bengaluru
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