Position - Customer Service Executive

Classification - Voice / Customer Service/ Ecommerce

Reports to - Team Lead / Manager

Education - 12th Pass minimum, graduates preferred

Location - Goregoan West

Shifts - Rotating Shifts (9am to 9pm support window, Sunday fixed off)

Days working - 6 days working

Job description

â Respond to customer inquiries via Phone, Email and Chat

â Address customer queries related to product, services and vouchers

â Explaining customers the policies and procedures related to refund and returns

â Document and maintain detailed customer interactions within CRM

â Coordinating customers concerns with various department for resolution.

â Offer product and service information to customers,



assisting them in making informed decisions.

â Ensuring a positive customer experience

â Any other related tasks needed.

Requirements:

â Ecommerce, Product Support experience preferred.

â Minimum 2 year of experience in a call center environment

â Good communication skills with fluency in English

â Experience servicing a Domestic customer base

â Should be able to read Rules & Penalty.

â Able to learn current process quickly and adaptable to change

â Comfortable making outbound and taking inbound calls

📌 E - Commerce Executive (Goregaon West)
🏢 PEOPLEOCITY
📍 Goregaon West