Description
What you will do:
The Sustenance Quality Lead is responsible for overseeing post-launch quality performance across manufacturing, supplier ecosystem, and field operations. This critical role ensures sustained product reliability, manages field failure containment, drives root cause resolution, and maintains quality system compliance (IATF 16949, ISO 9001). The role bridges production realities with field performance to achieve 100% customer satisfaction.
Responsibilities
1. Sustenance Quality Strategy & Governance
- Develop and own the Sustenance Quality roadmap aligning manufacturing quality, supplier quality, and field quality functions
- Establish KPIs across all three functions:
- Conduct monthly Sustenance Quality Reviews (SQRs) with cross-functional leadership
- Own 8D/5-Why containment and permanent corrective actions for field failures
- Maintain IATF 16949 compliance for all sustenance processes and documentation

2. Manufacturing Quality Oversight
- Ensure manufacturing quality team delivers Cpk >1.67 for critical characteristics




- Review and approve Control Plans, PFMEA, and MSA results from production
- Drive yield improvement from current baseline to the set targets through process capability enhancement
- Conduct Layered Process Audits (LPAs) quarterly across all production lines
- Manage production non-conformance (NC) reduction to meet the targets

3. Supplier Quality Management
- Lead supplier performance reviews; maintain supplier scorecard (Quality, Delivery, Cost, Tech)
- Implement supplier development plans for chronic performers (process audits, training etc.)
- Approve PPAP submissions for all current/changed components
- Achieve supplier incoming quality targets through robust incoming inspection strategy
- Conduct annual supplier audits or top strategic suppliers

4. Field Quality & Customer Satisfaction
- Analyze field failure data (warranty, service center returns) using suitable analysis techniques
- Establish field failure contai

📌 Sustenance Quality Lead (Bengaluru)
🏢 Exponent Energy
📍 Bengaluru