About the Role

In addition to core monitoring responsibilities, this role encourages the use of AI-driven tools and automation to improve incident detection, troubleshooting efficiency, and operational productivity. Candidates will have the opportunity to leverage up-to-date AI assistants for faster RCA, log analysis, and operational insights

What You'll Do
- Monitor infrastructure, applications, and network systems using tools such as Grafana, Nagios, and internal dashboards.
- Handle alerts and incidents (P1/P2), perform initial triage, and ensure timely escalation and resolution.
- Provide Tier-1 support for production systems and services.
- Collaborate with Engineering, AdOps, and DevOps teams for troubleshooting and issue resolution.
- Support real-time systems involved in ad serving, bidding, and traffic flow.
- Leverage AI tools (e.g., log analysis assistants, alert summarization tools) to speed up debugging and root cause analysis.
- Use structured prompts to extract insights from logs, metrics, and incident data.




- Participate in deployment monitoring and post-release validation.
- Document incidents, contribute to RCA, and maintain operational runbooks/Wiki.
- Ensure effective shift handovers and adherence to NOC processes.
- Identify recurring issues and suggest automation or AI-assisted solutions.

We'd Love for You to Have
- 1–3 years of experience in NOC / Infra Monitoring / Production Support roles.
- Basic understanding of Linux (CLI, processes, memory, disk, networking basics).
- Familiarity with monitoring tools like Grafana, Nagios, or similar.
- Basic knowledge of networking concepts (TCP/IP, DNS, HTTP/HTTPS).
- Understanding incident management and alerting tools (Jira, Zenduty, etc.)
- Exposure to AI tools (ChatGPT or similar) for troubleshooting, documentation, or analysis.
- Basic understanding of prompt engineering (ability to ask structured questions to get relevant technical insights)
- Strong analytical and troubleshooting skills.
- Abilit

📌 Infrastructure Monitoring Engineer (Pune)
🏢 PubMatic
📍 Pune