Position Overview:

The Customer Support Executive – Platform is responsible for providing effective and timely support to customers of Refinitiv Data Platform (RDP). This includes active focus on enquiry resolution, a positive customer focused attitude always and ensuring that all the necessary action is taken to resolve a customer’s enquiry. Each member should show curiosity partnered with great persistence and thrive for continuous quest for professional growth and excellence.
The Customer Support Executive resolves issues applying complex information systems, displays excellent problem-solving skills and shows a high level of urgency and ownership to ensure customer satisfaction. Refinitiv provides all needed resources to current members to be able to pursue this new task towards completion and success.

Role Responsibilities:
- Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction.




- Logging and classifying all calls and requests for assistance in the customer relationship management system.
- Filter and intensify enquiries relating to other aspects of the Refinitiv business and handover to the appropriate department.
- Manage the resolution process for customers relating to data and applications, and technical for Refinitiv products and services.
- Track enquiry resolution progress and proactively call customers with a status update or resolution if queries cannot be resolved on initial interaction.
- Follow the appropriate procedures to respond to issues and update our customers when outages of a major nature occur.
- Identify and increase problems affecting a number of customers or influencing the timely resolution of one customer’s enquiry. This would include partner concerns to the team leader and other support, sales, engineering, or resolver groups as appropriate.
- Ensure each customer contact is handled in a manner consistent with the Refinitiv brand and

📌 Senior Associate (Bengaluru)
🏢 London Stock Exchange Group
📍 Bengaluru