Position Overview

We are looking for a base-level IT support skilled to manage day-to-day IT support and coordination across hotel and real estate operations.

This is a hands-on support role, where all major implementations and complex technical work are handled by third-party vendors.

The role focuses on system monitoring, user support, coordination with vendors, and ensuring smooth IT operations across properties.

Key Responsibilities

A. IT Support & Operations
- Provide first-level (L1) IT support for desktops, laptops, printers, POS machines, and basic network issues.
- Handle user onboarding/offboarding, system access requests, and basic troubleshooting.
- Support hotel and office staff with day-to-day IT issues and escalate to vendors when required.
- Maintain smooth functioning of basic IT services without business disruption.

B. Vendor Coordination & Follow-ups

Coordinate with third-party vendors for:
- PMS, POS, CRM systems
- Network, Wi-Fi, and internet services
- CCTV, access control, and telecom systems
- Raise tickets, track progress, and ensure timely resolution.




- Act as a single point of contact between business users and IT vendors.

C. Asset & Inventory Management
- Maintain IT asset inventory (laptops, desktops, POS, printers, routers, etc.).
- Track asset allocation, movement, and basic lifecycle records.
- Coordinate with management for hardware purchases and replacements.

D. Basic Systems & Network Support
- Perform basic checks on:
- Internet connectivity
- Wi-Fi availability
- Network devices (routers, switches – basic level)
- Escalate complex network or security issues to vendors.

E. Documentation & Compliance
- Maintain basic IT documentation, SOPs, and asset records
- Ensure users follow basic IT policies and data security practices.
- Assist management during audits by sharing required IT information.

Requirements
Skills & Competencies
- Basic knowledge of IT support, hardware, and troubleshooting
- Familiarity with Window

📌 IT Support Executive (Ramanagara)
🏢 KAWEN MANPOWER
📍 Ramanagara