Job Description:

Key Responsibilities:
- Follow up with clients regularly for pending payment collection and ensure timely recovery.
- Build and maintain strong relationships with key clients to foster trust and long-term partnerships.
- Track and report on all outstanding collections using MS Excel and MIS dashboards.
- Coordinate with internal departments (accounts, sales, and operations) to resolve client issues impacting payment timelines.
- Analyze payment trends and create strategies to minimize future delays.
- Ensure all communication with clients is polite, professional, and persuasive.
- Prepare daily and weekly MIS reports on outstanding dues, recovery status, and client interactions.
- Escalate critical cases and propose resolution strategies to management.
- Maintain accurate client data and collection records for audit and review purposes.
- Consistently meet or exceed collection and recovery targets.

Key Skills & Requirements:
- Bachelor’s degree in business administration, Commerce, or a related field.




- 4–6+ years of experience in client relations, receivables management, or collection handling (B2B preferred).
- Strong command of MS Excel (formulas, pivot tables, VLOOKUP, and MIS reporting).
- Excellent verbal and written communication skills, soft-spoken yet assertive.
- Proven ability to handle sensitive client interactions tactfully while achieving results.
- Strong negotiation, persuasion, and relationship-building abilities.
- Analytical thinker with a problem-solving approach and strong sense of ownership.
- Ability to work independently with accountability for collection outcomes.

Benefits:
- Competitive salary with attractive performance incentives
- Health insurance
- Paid sick leave and time off
- Opportunity to work closely with top management on strategic client accounts
- Growth and recognition in a result-oriented, agile work environment

📌 Relationship Manager (Navi Mumbai)
🏢 DC Consultants
📍 Navi Mumbai