Job Title: Account Manager -Telco

About the Role:

We are seeking a Account Manager to join our clients dynamic team. The ideal candidate will be responsible for managing client accounts and ensuring the effective implementation and optimization of billing systems and OSS/BSS solutions. You will serve as a key point of contact for customers, guiding them through the setup, configuration, and ongoing management of billing processes, OSS/BSS systems, and related services. This role requires strong communication, problem-solving skills, and a deep understanding of telecommunications or technology services.

Key Responsibilities:
- Client Account Management:
- Serve as the primary point of contact for customers, ensuring satisfaction and effective communication.
- Build and maintain robust, long-lasting customer relationships.
- Coordinate with internal teams (e.g., Technical, Finance, Customer Support) to address customer needs and resolve issues.
- Conduct regular meetings with customers to review service performance, billing accuracy.
- Billing Systems Management:




- Oversee the implementation and operation of customer billing solutions, ensuring accuracy and compliance with contractual agreements.
- Monitor billing cycles and resolve any discrepancies or issues with client invoices or payment history.
- Work closely with finance teams to ensure timely billing, payment collection, and dispute resolution.
- Analyze and report on billing performance and identify opportunities for process improvements.
- OSS/BSS Solutions Management:
- Support the implementation and ongoing management of OSS/BSS platforms for clients, ensuring optimal configuration and use.
- Act as a liaison between clients and internal technical teams to ensure smooth operation and integration of OSS/BSS solutions.
- Provide troubleshooting and issue resolution for clients experiencing problems with OSS/BSS systems.
- Collaborate with product and development teams to enhance OSS/BSS functionality and

📌 Account Manager (New Delhi)
🏢 MBR Partners
📍 New Delhi