The Manager, Application Delivery & Support is responsible for the implementation of custom or packaged solutions & provides business support for multiple applications used by core departments throughout the organization. The Manager acts as a subject matter expert throughout the lifecycle of all assigned applications, and is involved in planning, implementation, and production support. This individual will also coordinate end-user client relationships, while responding to both critical and routine application support requests, and interfaces with software vendors and consultants for development and support.
ESSENTIAL FUNCTIONS:
- Collaborate with peers and management on process improvement ideas, policy and procedure enhancements, and opportunities to improve our project delivery experience.
- Coach, lead and manage the team resources by sharing expertise for team development.
- Effectively collaborates and communicates with the stakeholders and ensure client satisfaction.
- Sets and manages client expectations effectively.
- Robust business communication and people management skills.
- Assist project team members in understanding the Use Cases and requirements.
- Participate in designing architectures and suggest improvements.
- Maintain latest technical/functional/managerial skills (as appropriate) required based on the company’s technical strategies.
- Improve application performance or enhance product usability.
- Other duties as assigned.
REPORTING RELATIONSHIPS:
Reports to Associate Vice President, India
QUALIFICATIONS:
- Bachelor’s degree in computer science, related engineering, or technology
- 10+ years of progressive technology leadership with a comprehensive experience set across all IT disciplines.
- The position seeks proven leaders who can manage our NodeJs, AWS, Dell Boomi Cloud Integration projects and deliver to exceed customer expectations.
- Define project scope, goals and deliverables that support business g