Job Description Role- Client Success Partner
n Experience - 4 to 7 Years
n Budget - 8 LPA
n Notice Period - Immediate to 30 Days
n Location- Mumbai. (Ghatkoper) (only Mumbai candidates can apply.)
n Only apply Digital agency candidates.
n Roles & Responsibilities -
n ● Act as the primary point of contact for assigned client accounts
n ● Manage day-to-day client communication, follow-ups, and relationship management
n ● Coordinate with internal teams across creative, media, content, SEO, and operations for smooth execution
n ● Ensure campaigns and deliverables are completed within agreed timelines and quality expectations
n ● Conduct regular client review meetings and maintain explicit communication on progress and deliverables
n ● Understand client objectives and ensure execution aligns with business goals
n ● Track project timelines, approvals, dependencies, and pending actions across teams
n ● Support strategy discussions, campaign planning, and client presentations
n ● Prepare reports, MOMs, presentations, and status updates for clients and internal stakeholders
n ● Identify client concerns proactively and ensure quick resolution through coordination with teams
n ● Build strong long-term client relationships and contribute to account growth opportunities
n ● Ensure high levels of client satisfaction, accountability, and
n delivery ownership Our detailed job task role is listed here. For any candidate, expecting
n to be interviewed, reading through this is mandatory for an interview
n Key Success Metrics
n ● Client retention and satisfaction levels
n ● Timely delivery of projects and campaigns
n ● Reduction in communication gaps and execution delays
n ● Solid coordination across internal teams and stakeholders
n ● Account growth through relationship building and proactive servicing
n ● Accuracy and quality in reporting, presentations, and communication
n Key Skills
n ● Strong client servicing and stakeholder management skills
n ● Excellent verbal and written communication skills
n ● Strong coordination and follow-up capabilities
n ● Ability to manage multiple accounts and priorities simultaneously
n ● Good understanding of digital marketing, branding, and campaign workflows
n ● Strong PowerPoint and Excel skills
n ● Problem-solving mindset with high ownership
n ● Ability to work in a fast-paced agency environment