Position Snapshot

Job Title

Senior Associate — French Underwriting Support Services (L3)

Job Area

France-Facing P&C; Insurance Underwriting Support — Production Unit

Region Served

France (French Domestic Market) — Commercial & Personal Lines

Location

India (Bangalore)

Shift

France-facing shift (CET-aligned); rotational, per business requirement

Experience

2–3 years in P&C; Insurance operations as a Team Member / SME / QA

Education

Graduate and above

Language

French — B2/C1 (mandatory); English — B2 (working proficiency)

Reports To

Team Leader — French UWSS

Role Purpose

The Senior Associate is the production backbone of the French UWSS unit. This role processes underwriting support transactions received directly from a French-speaking insurer/broker, working in native French documentation and French-language customer systems, while maintaining the quality, turnaround, and compliance standards expected of an offshore delivery centre.

Key Responsibilities

Underwriting Support & Production

- Policy lifecycle processing: Process recent business, endorsements, renewals, and cancellations across the commercial P&C; policy lifecycle, working from French-language submission forms and underwriting instructions
- French client tools: Operate customer underwriting/policy administration systems that are configured and presented entirely in French, with no English overlay
- Transaction quality: Own end-to-end transaction processing to meet first-time-right and SLA quality standards
- Document interpretation: Accurately read, interpret, and action French-language proposal forms, endorsement requests, and broker correspondence

Team & Stakeholder Support

- Daily huddles: Participate in and support the Team Leader during daily huddles; share process/business updates with the wider team
- Escalation handling: Manage timely resolution of chasers and escalations raised by the French onshore team or broker
- Customer engagement:



Participate in customer engagement sessions conducted in French where required
- Peer enablement: Provide process inputs/on-the-job guidance to newer joiners to sustain delivery predictability

Compliance & Governance

- Data protection: Ensure adherence to Data Protection standards (GDPR-aligned, given the France/EU client base)
- Policy adherence: Comply with client-specific policies, underwriting authority limits, and regulatory requiremnts applicable to the French market
- Customer service: Maintain a zero-complaints mindset in all customer-facing and back-office interactions

Language & Communication Requirement

........ French Language Requirement . Non-Negotiable

This role requires demonstrable fluency in French (minimum B2, C1 preferred) . reading, writing, and comprehension . as all source documents, underwriting forms, and client production tools operate natively in French. English is required only for internal Mphasis reporting and team communication.

DELF/DALF certification or equivalent is preferred evidence of proficiency.

Skills & Competencies

Domain Skills

- Deep understanding of the P&C; insurance industry and the underwriting phases of a commercial policy lifecycle
- INS Certification or equivalent P&C; insurance certification preferred
- Aspiration to build a long-term career in P&C; insurance operations

Language Skills

- French . B2/C1 minimum: reading, writing, and verbal comprehension
- Excellent interpersonal and comprehension skills; professional email writing in French and English

Technical Skills

- Proficient in MS Office suite
- Comfortable operating client platforms and portals configured in French

Key Performance Indicators (KPIs)

- Production throughput vs. target
- First-Time-Right (FTR) / quality accuracy score
- TAT / SLA adherence on transactions and chasers
- Escalation resolution timeliness
- Zero customer complaints
- French-language assessment / certification score

Career Path

Senior Associate ̈ Subject Matter Expert (SME) ̈ Team Leader, French UWSS . with continued French-language upskilling supported through internal training pathways.

📌 Senior Associate (Bengaluru)
🏢 Mphasis
📍 Bengaluru