About Meta Morph:

We at Meta Morph, empower startups to scale and innovate by placing people at the center of their strategy. With a proven track record of supporting over 220 startups, we specialize in aligning talent with organizational needs, enhancing employee skills, and transforming employer brands.

Our data-driven insights fuel decision-making and provide comprehensive support for both acquisition and being acquired, ensuring you are covered from every angle—360°.

About Our Client

- A leading financial data intelligence and analytics company serving India’s banks, NBFCs, fintechs, investment advisors, and wealth management platforms

What You’ll Be Doin

- g: Own the onboarding and implementation process for assigned customer account
- s. Act as the primary point of contact for customers during the post-sales lifecycl
- e. Build strong relationships with business and technical stakeholder
- s. Coordinate with Product, Engineering, and Support teams to resolve customer queries and implementation issue
- s. Conduct product demonstrations, training sessions, and feature walkthrough
- s. Drive product adoption by educating customers on platform capabilities and best practice
- s. Monitor customer health, platform usage,



and engagement metric
- s. Proactively identify risks and escalate concerns to internal teams when require
- d. Support renewal conversations by ensuring customers realize value from the platfor
- m. Identify opportunities for account growth through upselling and cross-sellin
- g. Gather customer feedback and share insights with Product and Engineering team
- s. Maintain accurate records of customer interactions, action items, and implementation progress using CRM tool

s.
What We're Looking

- For2–4 years of experience in Customer Success, Client Success, Account Management, Technical Account Management, Implementation, Solutions Consulting, or Post-Sales Suppo
- rt. Experience working with B2B SaaS, Fin Tech, or technology produc
- ts. Robust communication and stakeholder management skil
- ls. Ability to understand customer business requirements and translate them into actionable solutio
- ns. Experience coordinating with cross-functional teams to deliver customer outcom
- es. Excellent problem-solving and project coordination skil
- ls. Customer-first mindset with strong ownership and accountabili

ty.

📌 B Customer Engagement Specialist (Delhi)
🏢 MetaMorph
📍 Delhi