Job Description:

Job Title – Senior Relationship Manager

Business Unit – Government Banking Group

Function – Government Banking Group

Job Purpose:

The role entails building deep relationships with clients including government bodies, quasi-judicial authorities, autonomous bodies, State Departments, etc in order to maximize profitability and meet targets while minimizing risk and ensuring strict adherence to guidelines. The role bearer is primarily a first touchpoint for clients for resolution of issues. The role bearer has a responsibility to increase customer penetration across current account, Retail Asset, Government Banking products contributing to achieving the larger organizational objectives of the bank.

Roles & Responsibilities:
- Ensure seamless customer on boarding by ensuring best in-class customer servicing standards and processes and develop deep relationships to become the client's banking partner of choice




- Spearhead business generation within stringent and agile regulations and bank's risk appetite to expand the volume of trade of Government Banking Group
- Tie up with financial institutions to share revenue sources and realize synergies
- This role further entails the responsibility of understanding client needs, business and sector characteristics
- Understand customer requirements and structure solutions to achieve customer satisfaction while remaining aligned with the bank’s policies
- Responsible for accurate and timely KYC, ensuring compliance and risk categorization
- The role bearer is accountable for customer acquisition of high value, high ticket size accounts after due diligence
- Ideate to create diversified revenue sources for Government Banking Group and facilitate campaigns to increase customer penetration and acquire high quality clients
- Study financial reports of clients to identify early warning signs and flag potential pitfalls to prevent losses to the bank
- Monitor portfolio and flag early warning signals while maintai

📌 IDFC Bank (Ahmedabad)
🏢 Acura Solution
📍 Ahmedabad