Description
Job Purpose This role is placed under the ‘Data Insights’ team of EXL’s Emerging Business Unit (EBU) which is an amalgamation of Utilities, Travel, Transportation, Banking and F&A; businesses. The ‘Data Insights’ team will play a critical role in identifying key data sources, creating strong data ingestion and management practices, generating data-driven insights and presentations. This is with the objective of optimizing operations, improving end-customer experience, generating client business insights, support continuous improvement, drive transformation leading to eventual growth of the business. We are seeking a skilled Data Analyst who has a strong foundation in data analytics, experience working with large datasets, and expertise in analysing operational performance and business metrics. A valuable understanding of analytics, insight and visualization tools and techniques will be preferred to generate key data storytelling and communication to stakeholders. Skills & Experience Essential skills and experience - minimum criteria Education: Bachelor’s degree (any)
Experience: 3+ years of experience in data analysis, preferably within a BPM, or voice process environment. Proven experience in analyzing operational metrics Technical Skills: Proficiency in data analytics tools and platforms such as SQL , Excel . Experience with scientific analytics tools like Python , R , or SAS for statistical analysis and model development. Competent with data visualization tools such as Tableau or Power BI . Knowledge of statistical techniques, including regression analysis, hypothesis testing, clustering, and machine learning. Familiarity with natural language processing (NLP) techniques and tools for analyzing voice data. Soft Skills: Strong analytical thinking and problem-solving skills. Ability to communicate complex data insights clearly and effectively to non-technical stakeholders both verbally and through presentations. Excellent organizational skills, attention to