Pre-Requisites:
- 4+ years' of total experience in medical billing/RCM
- Excellent presentation and communication skills
- Good interpersonal skills
- Positive coaching & mentoring skills
- Knowledge of MS office basics is required (Excel, PPT, Word)
- Experience as a quality control analyst and/or as Process coach roles will be an added advantage

Job Description - Roles and Responsibilities:
- Deliver new hire training program for New hires and Laterals as required in office or Training from home using Online Learning Platform
- Measure and document trainee performance
- Provide feedback & monitor learning curve
- Training on Communication & telephone etiquette.
- Conduct Mock calls for trainees
- Keep records of metrics for the training function
- Training delivery standardization
- Ensuring 85% through put
- Developing Skill based curriculum / Assessment
- Provide Coaching & Feedback to enhance trainee performance.
- Deliver refresher training sessions
- Participate in calibrations to ensure consistent scoring & feedback delivery
- Interview candidates when requested

📌 Sn AR Caller (Bengaluru)
🏢 T3Cogno
📍 Bengaluru