InfoSync Services is a trusted partner for multi-unit franchisees and franchisors, particularly in the restaurant sector. Its services—spanning outsourced accounting, payroll, and financial reporting—have consistently enabled businesses to reduce operational costs and streamline core processes. As part of CogentHub, InfoSync gains access to expanded capabilities designed to address evolving client needs on a global scale and commitment to innovation and technology solutions.
About the Role:
- Protecting Client Restaurant's Bottom Line through monitoring and resolving disputes efficiently.
- Must have understanding of restaurant industry and its third party aggregator eg Uber Eats, DoorDash, and Grubhub.
- Dispute Delivery Manager should centralizes all dispute-related tasks into one streamlined dashboard.
- Shall automates the dispute process for orders from platforms like Uber Eats, DoorDash, and Grubhub, allowing to track, submit, and resolve disputes without the back-and-forth hassle.
- Profile shall have understanding to recover lost revenue faster.
- In case a dispute arises, ie Once an issue is flagged, Profile shall submits the dispute across all relevant platforms, ensuring timely filings and preventing missed deadlines.
- Real-Time Monitoring: Provide visibility of progress of each dispute in real-time, with updates on recovery amounts and issues resolved.
- Recover Lost Revenue: By automating disputes, and ensure no revenue is been lost due to discrepancies, cancellations, or refunds not being properly handled.
- Develop KPIs that no dispute is left unresolved, faster and timely dispute is raised within 5 Working Days, recovery TAT and accuracy.
- Depth knowledge of the Dispute Dashboard, Dispute Rate & Win Rate , prioritising high value disputes and complete knowledge of platform’s guideline.
- Provide explicit, accurate evidence for each dispute to increase the likelihood of a favourable resolution.
Key Responsib
📌 Delivery Dispute Lead (Gurugram)
🏢 Mancraft Consulting
📍 Gurugram
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