Job Description Job Description – Delivery cum Account Manager (Non-IT Staffing)
n Company: Hallmark Workforce Solutions
n Position: Delivery cum Account Manager – Non-IT Staffing
n Department: Delivery & Client Success
n Employment Type: Full-Time
n Experience: 3–86Years
n Location: Bangalore
n About Hallmark Workforce Solutions
n Hallmark Workforce Solutions is a leading talent acquisition and workforce management organization specializing in Permanent Staffing, Contract Staffing, Executive Search, RPO, and HR solutions. We partner with organizations across diverse industries to deliver high-quality talent and workforce solutions across India.
n Role Summary
n We are looking for a highly driven and client-focused Delivery cum Account Manager to manage key client accounts, oversee recruitment delivery, drive client satisfaction, and ensure business growth. The ideal candidate should have hands-on experience in Non-IT staffing, account management, collections, stakeholder management, and business development by generating new hiring requirements from existing and prospective clients.
n Key Responsibilities
n Delivery Management
n n Manage end-to-end recruitment delivery for multiple Non-IT clients across various industries.
n Lead and mentor a team of recruiters to achieve delivery targets and hiring timelines.
n Ensure timely submission of quality profiles and successful closure of open mandates.
n Monitor recruitment KPIs, turnaround time (TAT), interview ratios, offer conversions, and joining percentages.
n Conduct regular delivery reviews and implement strategies to improve team performance.
n n Key Account Management (KAM)
n n Act as the primary point of contact for assigned key client accounts.
n Build and maintain long-term relationships with client stakeholders.




n Conduct regular business review meetings to understand hiring plans and client expectations.
n Ensure high levels of client satisfaction through proactive communication and quality service delivery.
n Resolve client escalations promptly and professionally.
n n Business Development
n n Generate additional hiring requirements from existing clients.
n Identify opportunities to expand business across different departments and locations.
n Collaborate with the sales team to support new client acquisition and account expansion.
n Upsell staffing and workforce solutions to existing clients.
n Maintain a healthy pipeline of future business opportunities.
n n Collections & Commercial Management
n n Coordinate with clients and internal finance teams to ensure timely invoice approvals and payments.
n Follow up on outstanding payments and collections.
n Resolve billing and commercial issues with clients.
n Maintain accurate records of invoices, collections, and outstanding receivables.
n n Team Management
n n Coach, mentor, and motivate recruiters to achieve individual and team KPIs.
n Allocate requirements based on recruiter strengths and workload.
n Conduct regular performance reviews and training sessions.
n Foster a collaborative and high-performance team culture.
n n Required Skills
n n Strong knowledge of Non-IT staffing and recruitment delivery.
n Excellent Key Account Management (KAM) and client relationship skills.
n Experience in managing collections and commercial discussions.




n Strong business development and requirement generation skills.
n Excellent communication, negotiation, and stakeholder management abilities.
n Strong leadership and team management capabilities.
n Good analytical, reporting, and problem-solving skills.
n Proficiency in MS Excel, CRM tools, ATS, and recruitment portals.
n n Qualifications
n n Bachelor's degree in any discipline.
n MBA or PGDM is preferred.
n 5–8 years of experience in Non-IT staffing, delivery management, or account management.
n n Preferred Industry Experience
n n Staffing and Recruitment Consultancy.
n n Key Performance Indicators (KPIs)
n n Client satisfaction and retention.
n Revenue generated from assigned accounts.
n New requirements generated from existing clients.
n Positions closed within agreed TAT.
n Team productivity and delivery performance.
n Offer-to-joining ratio.
n Collection of outstanding payments within agreed timelines.
n Account growth and repeat business.
n Recruitment quality and hiring success rate.
n n Why Join Hallmark Workforce Solutions?
n n Opportunity to manage strategic client accounts.
n Performance-driven incentives and career growth.
n Leadership opportunities in a fast-growing organization.
n Cooperative and entrepreneurial work culture.
n Exposure to large enterprise clients across multiple industries.
n n Preferred Candidate Profile
n n Proven experience in Non-IT staffing and client servicing.
n Strong networking and relationship-building skills.
n Ability to manage multiple accounts and delivery teams simultaneously.
n Target-oriented with a strong focus on revenue, client satisfaction, and collections.
n Willingness to travel for client meetings within Bangalore and other locations as required.
n

📌 Key Account Manager (Bengaluru)
🏢 Hallmark Workforce Solutions
📍 Bengaluru