Retail Remittance - PSM KRA (FY 26-27)

Parameters

Weightage

H1 Budget

H2 Budget

Key Performance Indicator

Achievement Scale

Drive inward remittances in the mapped geographical area and achive the Budgeted numbers in value and volume terms

15%

1.5L

2L

Achive the Inward Remittance Budgets for the Cluster Branches assigned

0% to 300%

Drive and achive Outward Remittances and Travel Forex Cards, Forex

Cash business in the mapped Geographical area and achieve the budgeted numbers value and volume terms

15%

1.5L

2L

Achive the Outward Remittance and

Forex Cards/ Cash Sales Budgets for the Cluster Branches assigned

0% to 300%

Drive the Number of Transactions and Number of cutomers transacting

10%

Atleast 60

Transactions a month from 30 customers

Atleast 75

Transactions a month from 40 customers

Achivement of Transactions Numbers

0% to 300%

Signup and engage the network of Franchisee network of Forex correspondants, Visa Consultants, Student Overseas Educational

Consultant and AD2 FFMCs to get business volumes in the market in the local market for Inward and Outward remittances and manage and handhold to increase the transactions as per the budgeted numbers.

15%

2 Franchisees a quarter

4 Franchisees a quarter

Achivement of Franchisee expansion and productivity budget in the





Catchment of the branches

0% to 200%

Activate and engage the Branches and Existing branch customers and campaings to drive forex revenue business.

15%

70% Branch Activation

90% Branch Activation

Branch Achieving Targets and

Activation budgets in Remittance revenue

0% to 200%

Training program for the Branch Job roles and acquistion team to generate Fee income.

10%

2 Trainings per branch per

Quarter

2 Trainings per branch per Quarter

Branch training feedback and maintenance of training calendar

0% to 200%

Marketing and Campaign Management to drive the revenue volumes

10%

Daily updation of

CRM with 80% successful

Contacts

Daily updation of CRM with 80% successful Contacts

Making the marketing campaign reach the front line team and customers.

Convert the leads assigned in CRM into business

0% to 200%

Ensure adherance to FEMA, RBI and other regulatory guidelines

5%

Zero Deviations

Zero Deviation

Zero Lapse in Process adherance

Setting up and handling customer service team to ensure customer delight in using the products

5%

NIL Escalations

NIL Escalations

Best customer service, clarity in communication and resolution of

customer complaints to their delight within the TAT.

📌 Product Sales Manager (C Scheme)
🏢 equitas small finance bank
📍 C Scheme