Key Result Areas
KRA (Accountabilities) (Max 1325 Characters)Supporting Actions (Max 1325 Characters)
KRA1Accountability: Sales collection, C form collection & Ugai management* Monitoring & reviewing company & freight outstanding
* Reviewing the ageing of debtors on a daily basis
* Collections of cheques, DD from customers
* Coordination with DIC for ensuring collections in time
* Development & periodic review of critical ugai indicators
* Collection of all the C forms from the parties
* Ensure that the C forms are in proper format with all supporting and are dispatched to plant in time
* To involve in Stock plans with DIC and give detailed forecast to ensure achieving 90% accuracy in I2 plan.
KRA2Achieving sales targets
Achieving sales targets of white cement & new products* Ensure frontline implementation of zonal marketing plan
* Process & monitor daily sales figures & coordination with Logistics for supplying the material to the sales area
* Review the classification of stockiest / retailers & direct users according to their lifting & other specified parameters
* Performing systematic market visit schedule activities
* Building rapport with all the customers
* Ensure collation of orders & feeding the same in e-commerce site on web
* Approval of credit note after checking all the details
* To fill in Daily Activity Report & call cycle entries
* Attentively listen to customers problems/issues & apprise the same to area head/state head
* Attending to quality, pricing problems of the retailers/ stockiest & direct customers
KRA3Gathering market feedback* Provide the feedback & need for appointing new dealers/ stockiest in unrepresented areas or the areas which are not fully penetrated.
* Providing feedback on weak pockets of sales areas & the reasons thereof




* Closely interact with retailers/retailers staff/ stockiest to get the first hand market feedback & submitting the same to area head/state head
* Make available the information on competitors promotion activities to area head/state head
* Make available the information on competitors pricing activities to area head/state head & collection of bills as proof for the same
KRA4Promoting products & applications* To conduct retailers meet and coordinate with CASC personnel for imparting training to retailers on recent products & technical aspects of products
* To involve CASC team in sales plan and give detailed requirements of Sampling/ Painter Meets/ Counter Meets for the month. Participate in events along with CASC and convert the activity into business.
* Ensuring proper utilization of budget for promotional activities
* To ensure implementation of promotional schemes in retail channel & submit the first hand report of the schemes effectiveness
* Collection of tokens, issuals of credit notes for implementing the scheme
* Timely distribution of sales promotional material
* Ensuring that all advertisement material (POP material, posters, danglers) are properly displayed and that the visibility of the same is there
* To help direct parties, cement & paint manufacturers by assisting them & providing market trends & add value to their business
* Distribution of gifts & other promotional material to customers in time
KRA5Initial complaint handling*Reporting Complaints and background to CASC officer. To visit and facilitate CASC personnel to resolve.
KRA6Initial complaint handling* To attend to the complaints of customers with regard to minor & generic applications & products

* Visiting site to get the actual feel of complaint

* To take the initial account of the nature of complaint

* To attend to the complaints of retailers with regard to packing quality, product quality, weight complaints, damaged goods

* To handle the complaint as per standard checklist of complaint handling & liaise with insurance company for the damages settlement

📌 Territory Sales Incharge-Tiruppur (India)
🏢 Financial services
📍 India