Job Description Exp- 1-2 Years (Inbound/ Outbound Exp.)
n CTC- 4.5 Lac
n Mode- Hybrid
n Language Required- Hindi, English
n Responsibilities
n ● Answering calls and mails to guide customers about Livspace design services and
n products for end-to-end home design projects as per the SLA and TAT. ● Assisting
n customers while they shop online; guiding them on the best design products for their
n homes.
n ● Keeping records of customer interactions and different transactions, recording details of complaints, comments, and inquiries.
n ● Follow up with stakeholders to ensure that appropriate action has been taken on customer requests and complaints
n ● Escalate unresolved customer requests, pass on grievances to higher departments
n for further investigation and clarification
n ● Make reminder calls to clients, send follow-up emails, and schedule appointments
n ● Feedback calls to customers




n ● Perform other duties as assigned
n Key Requirements
n ● Excellent written and verbal communication skills
n ● Good listener with active problem solving skills
n ● Good interpersonal and analytical skills
n ● Quick learner and open to learning new channels or processes
n ● Flexible with work timings/ schedule and availability.
n ● Knowledge of social media platforms
n ● E-commerce experience is a bonus
n ● Freshers are more than welcome
n ● Multitasker with flexibility to work in different work roles.
n ● Basic knowledge about home interior design and products would be an added
n advantage.
n ● Prior experience of working with CRM tools such as Freshdesk would be an added
n advantage.

📌 Customer Support Executive (Bengaluru)
🏢 LivSpace
📍 Bengaluru