Description
Responsibilities:
Account objectives & forecast:
- Participate in setting detailed quantified objectives and developing detailed plans (including new opportunities)
- Execution: account and relationship management:
- Accomplish measures and report performance against assigned objectives of targeted accounts.
- Perform account management duties including (but not limited to) negotiating short term and long term contracts, administering sales contracts and ensuring terms and conditions are adhered in resolution and communication of customer complaints (in coordination with Customer Service)
- Identify growth/ profitability improvement opportunities (using CRM chance management functionality) and advance the relationships with customers in order to fully capture them.
- Introduce new products and new solutions to the customers.
- Apply the pricing policy vis -a- vis the assigned accounts.
Sales forecast:
- Develop accurate forecasts of current and prospective customers.
Customer intimacy and needs understanding:
- Establish and nurture relationship with assigned customers (management, purchasing, R&D;)
- Understand customers' needs (including Technical) test potential ideas and solutions and collaborate with technical services to better serve customers.
- Gather valuable information about the market and competitors from customers and convey all necessary where appropriate.
- Collect and document (via CRM) customer knowledge and gather customer needs and feedback (including visit and call reports)
- Ensure link and communication to other functions (Marketing, Technical Service, Customer Service, R&D;, operations) and collaborate with other functions on topics related to the customer when relevant.
Requirements:
Essential:
- B.Tech./B.E. Ceramics/Metallurgy/Chemical/Civil/Material Science with minimum 5 year experience in handling Sales functions.
- Knowledge of Steel and Refractory Industries.
- Knowledge of manufacturing process, refractory products a