JOB
ROLE
We are seeking an experienced and dynamic Account Manager (Middle East) to lead strategic
customer relationships and drive end-to-end account success. The ideal
candidate will bring a strong foundation in software delivery and program
management, ready to take ownership of key client accounts. As an Account Manager, you will act as a trusted advisor to our
customers — ensuring engagement continuity, satisfaction, and value
realization while driving renewals, expansions, and overall account growth.
JOB RESPONSBILITIES
Account Management
& Customer Success
- Own the
complete customer relationship — ensuring high satisfaction, retention,
and engagement.
- Track and
improve VOC (Voice of Customer) and NPS (Net Promoter Score) metrics.
- Drive timely
resolution of VOC issues and maintain closure reports.
- Manage RED
customers proactively to ensure recovery and retention.
- Lead
stakeholder interactions, identifying and addressing gaps in customer
connect.
- Plan and
execute customer meetups, events, and festive engagements to enhance
relationships.
- Drive
congratulatory communication and client recognition on key milestones.
- Onboard recent
customers and ensure smooth transition to delivery teams.
- Drive AMC
renewals and manage customer lifecycle success.
- Ensure NPS
tracking, feedback analysis, and issue resolution.
Account Strategy
- Drive account
retention and risk analysis to ensure long-term stability.
- Identify and
pursue growth opportunities through ECNB, upselling, and cross-selling.
- Initiate and
manage growth-related change requests in collaboration with delivery and
business teams.
- Develop and
execute account strategies that align with customer objectives and
organizational goals.
Nurture Customer
Relationships
- Build
trust-based relationships through consistent communication and
engagement.
- Understand
customer requirements, business objectives, and operational challenges.
- Serve as the
key liaison between customer stakeholders and inter