Role - L1 Support Engineer

Location: [In office]
Job Type: Full-time
Experience: 3–5 years
Education: Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent)
Shift: Rotational (Night Shift)

Role Overview

As an experienced L1 Support Engineer, you will be the first point of contact for technical support, ensuring the smooth operation of IT systems and services. You will handle a wide range of support tasks, from basic troubleshooting to proactive monitoring, while collaborating with L2 and L3 teams for escalations. You will also leverage AI-powered copilots and automation tools to enhance support efficiency and client satisfaction.

Key Responsibilities

Ticket Management & Client Support

· Respond to and resolve client tickets using ConnectWise RMM and other support platforms.

· Accurately document incidents, troubleshooting steps, and resolutions in the ticketing system.

· Escalate unresolved or complex issues to L2/L3 teams with detailed context and logs.

User Support & Lifecycle Management





· Assist with onboarding and offboarding processes, including user account setup and deactivation.

· Provide basic support for Microsoft 365 and Google Workspace environments.

Microsoft Azure & Entra ID Support

· Perform basic Azure tasks such as:

· Managing virtual machines

· Monitoring storage accounts

· Supporting Azure Virtual Desktop (AVD) sessions

· Assisting with user access and permissions in Microsoft Entra ID

Microsoft 365 Support

· Perform basic tasks such as:

· Managing users and groups

· Provisioning of shared mailbox, distribution list

· Mail flow rules

Windows OS & Desktop Support

· Troubleshoot Windows login issues, profile corruption, and performance problems.

· Install and update patches, manage local user accounts, and map network drives.

Network & Connectivity Troubleshooting

· Perform basic LAN/Wi-Fi troubleshooting, including IP configuration and DNS resolution.

· Monitor network alerts and

📌 Analytix Business Solutions-Support Engineer (Ahmedabad)
🏢 NextHire
📍 Ahmedabad