You will be responsible for managing brand relationships and making sure that complaint resolution process and brand’s expectations are met.
Experience of managing corporate relations earlier would be a plus. Ability to articulate your thoughts and report to the senior management is a must.
Department - Enterprise Delivery
Responsibilities:
• Manage brand relationships and make sure that they use our
dashboard regularly.
• Developing new relationship with brands.
• Finding different ways to resolve complaints.
• Work closely with your team members to make your customers and
brands happy.
• Identify key trends and factors responsible for brand satisfaction.
• Help the Operations team in increasing the resolution rate.
Supervisor - Enterprise Delivery Manager
Location - New Delhi (Okhla)
Experience required - 0 to 3 years
Good parts
- a very challenging role in a high growth company
- get to work with the higher management directly
Bad parts
- can be stressful
- convincing brands to reply to complaints promptly could be challenging
Why Akosha for this?
You will get to interact with lots of brands and develop valuable relationships with them. Also you will learn a lot about what are the challenges faced by companies in different sectors of the economy.
📌 Brand Acc. Exec (Okhla)
🏢 Fresher
📍 Okhla
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