Job Description Role: Manager – E-commerce Sales & Customer Experience
n Experience: 8–12 years
n Function: E-commerce / Digital
n Role Overview
n We are building a high-growth e-commerce business with a target of ₹100+ Cr revenue this year, with a explicit roadmap to 2X this scale over the next 2–3 years.
n This role is designed for a business leader who will own and drive e-commerce sales performance and customer experience. The individual will oversee key levers such as digital marketing, UI/UX, and conversion optimization, working closely with specialized internal and external teams responsible for execution.
n The focus will be on ensuring all levers are aligned to business objectives, revenue growth, and profitability, while delivering a seamless and high-quality customer journey.
n Key Responsibilities
n Business Ownership & Growth
n · Own end-to-end e-commerce business performance across revenue, conversion, and customer experience
n · Drive growth strategy aligned with short-term and long-term business goals
n · Continuously identify opportunities to scale revenue and improve profitability
n Cross-functional Oversight
n · Oversee digital marketing, UI/UX, CRM, and performance initiatives through collaboration with respective teams
n · Ensure all execution aligns with defined business objectives and performance benchmarks
n · Work closely with product, tech, and operations teams to drive outcomes
n Customer Experience & Conversion
n · Drive initiatives to improve overall website/app conversion rates




n · Enhance customer journey across discovery, consideration, and purchase
n · Lead interventions on cart recovery, engagement journeys, and personalization
n Campaign & Performance Management
n · Oversee campaign planning and execution across channels
n · Ensure optimal utilization of marketing spends and alignment with ROI expectations
n · Monitor and optimize campaign performance through data-driven insights
n Team Leadership
n · Lead inside sales and customer care teams
n · Drive performance, accountability, and customer-first culture
n · Enable teams to contribute effectively toward conversion and revenue goals
n Success Metrics (KPIs)
n · Overall P&L; performance of the e-commerce business
n · Revenue growth and business scale-up
n · Website/app conversion rates
n · Quality of traffic and funnel efficiency
n · Average cart value (ACV) and attach rates
n · Mix improvement toward higher-margin products/categories
n · Marketing efficiency (spend vs ROI)
n · Customer experience metrics (CSAT/NPS)
n Performance will be reviewed through structured cadences (weekly, monthly, quarterly).
n Career Growth & Role Evolution
n · Opportunity to work at the forefront of scaling a high-growth e-commerce business
n · Exposure to cross-functional leadership across marketing, tech, product, and operations
n · Potential to evolve into a broader leadership role, contributing to overall e-commerce strategy and consumer experience charter

📌 Manager-Ecommerce Sales & Customer Experience (Bengaluru)
🏢 Ample
📍 Bengaluru