Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

The role of a General Manager Operations is to drive organization's strategic business initiatives, ensure successful service delivery for our clients, and continually raise the bar of our Operations.
Job title:

Senior Director
Job Description:

Education: Any Graduate or Postgraduate

Experience: 18+ years of experience in healthcare (Billing & Enrollment, provider data management, speciality claims, Dental etc) in an outsource setting responsible for multiple sites and clients. Healthcare Industry Preferred. 10+ years of team handling experience.

Roles & Responsibilities:




- Review and manage balanced scorecard and key performance indicators, regularly focusing on long term objectives to ensure Client and Organization goals are continually met.
- Develop long term plan to enhance performance of programs. This includes areas such as Force Management, Training, quality, staffing and/or program initiatives.
- Lead cross-functional activities and communication to further partnership between organization and assigned clients.
- Examine financial data and use them to improve profitability
- Manage Budget and forecast
- Familiarize with HIPAA regulations
- Use a systematic approach to identifying improvement opportunities, root-cause analysis, recommending solutions, and implementing process improvements in accordance with client/company policies and practices.
- Responsible for leading, providing professional development, and evaluating direct reports.
- Prepare, deliver, and facilitate both client and internal business pre

📌 Senior Director (Bengaluru)
🏢 Sagility
📍 Bengaluru