Job Description:

About the Role

We are looking for an experienced and energetic Sr. Manager – US Operations to lead and optimize our US operations, ensuring excellent service delivery, operational efficiency, and client satisfaction. This role requires hands-on leadership and the ability to work closely with cross-functional teams to drive business growth and operational excellence. This position requires full-time, on-site presence in the office to maintain close coordination with teams and stakeholders.

Key Responsibilities
- Operational Leadership: Oversee daily operations of US-based projects, ensuring targets, SLAs, and KPIs are consistently met or exceeded.
- Team Management: Lead, mentor, and develop a high-performing team including Operations Managers, Team Leads, and support staff.
- Client Management: Act as the primary point of contact for key US clients, managing expectations, resolving escalations, and ensuring client satisfaction.
- Process Optimization:



Identify operational bottlenecks and implement process improvements using data-driven insights to enhance efficiency, quality, and customer experience.
- Operations Excellence: Data driven analysis of processes, people & technology by deep diving into data for meaningful insights and identification of gaps.
- Strategic Planning: Collaborate with senior leadership to develop operational strategies that support company goals and growth plans.
- Reporting and Analytics: Monitor key metrics, prepare detailed operational reports, and present findings and action plans to senior management.
- Compliance and Quality: Ensure operations comply with company policies, contractual obligations, and industry regulations.
- Resource Planning: Manage workforce planning, scheduling, and budgeting to meet dynamic business needs and optimize resource utilization.
- Change Management: Lead and support change initiatives, technology rollouts, and process automation projects.
- Risk Management: Identify operational risks an

📌 Sr. Manager – US Operations (Pune)
🏢 HigHRise Solutions
📍 Pune