We are seeking a skilled and customer-focused Service Executive to provide installation, maintenance, troubleshooting, and after-sales support for Audio-Video (AV) Infrastructure Solutions. The ideal candidate should have hands-on experience with professional AV systems, strong technical knowledge, and excellent problem-solving abilities to ensure seamless customer service.
Key Responsibilities
- Install, configure, and commission Audio-Video systems at client locations.
- Perform preventive and corrective maintenance of AV infrastructure.
- Diagnose and troubleshoot issues related to AV equipment, networking, and control systems.
- Attend service calls and resolve customer complaints within the defined turnaround time.
- Conduct system testing to ensure optimal performance after installation or repair.
- Coordinate with the sales and project teams during project execution and handover.
- Provide user training and operational guidance to clients.
- Maintain service reports, installation records, and maintenance logs.
- Ensure compliance with company quality and safety standards.
- Support warranty and AMC (Annual Maintenance Contract) service activities.
- Coordinate with OEMs/vendors for technical support and spare parts when required.
- Travel to customer sites for installation and service activities as required.
Required Skills
- Strong knowledge of professional Audio-Video systems and infrastructure.
- Experience with projectors, LED displays, video walls, conferencing systems, audio systems, amplifiers, microphones, and control systems.
- Basic understanding of structured cabling, networking, and IP-based AV solutions.
- Ability to read wiring diagrams and technical drawings.
- Strong troubleshooting and fault-finding skills.
- Valuable communication and customer handling skills.
- Ability to work independently and manage multiple service assignments.
Preferred Technical Knowledge
- Audio DSP systems
- Video conferencing solutions