Responsibilities
1. Billing Operations
- Ensure timely generation of monthly electricity bills for all consumer categories according to defined billing cycles.
- Validate meter reading data from AMI, AMR, and manual sources to ensure completeness and accuracy.
- Review and resolve billing exceptions, abnormal consumption cases, and missing/invalid readings.
- Process provisional, interim, and special bills as required.
2. Revenue Assurance
- Unit reconciliation from purchase to sale including consumption from Open access, Roof top solar system to calculate distribution loss of network.
- Coordinate with Metering and Field Operations teams to resolve discrepancies.
- Support revenue audits, reconciliations, and reporting of billed vs. unbilled consumers.
- Calculation and posting of unbilled revenue in SAP ISU CCS.
- Debtors’ reconciliation and posting necessary JV in SAP ISU CCS.
- Security deposit and interest calculation, TDS posting and different JV related to Deposit and interest.
- Track and minimize revenue leakages arising from billing errors.
3. Regulatory Compliance
- Implement tariff orders, revisions, subsidies, rebates, duties, and government schemes accurately in the billing system.
- Ensure adherence to Electricity Act, MERC regulations, schedule of charges, SOPs, and audit requirements related to billing.
- Maintain regulatory reports and documentation for inspections and compliance audits.
4. Consumer Experience & Query Resolution
- Assist in resolution of billing‑related customer complaints and escalations within defined SLAs.
- Provide clarifications to customer service teams and support grievance redressal forums.
- Ensure transparent communication through explicit bill formats and messaging.
5. Data & System Management
- Maintain accurate consumer master data (KYC, tariff, meter linkage, category).
- Validate and ensure correct functioning of billing systems (SAP IS‑U).
- Knowledge of analytical tools like SAP BIW/BO.
- Perform UAT for system ch
📌 Team Member (Mumbai)
🏢 Adani
📍 Mumbai