It's fun to work in a company where people truly BELIEVE in what they are doing

We're committed to bringing passion and customer focus to the business.

Role and Responsibilities
- Manages a team of RTAs, Schedulers and Supervisor/s
- Administers setup and utilization of WFM software and reporting tools
- Administers communication to and from Operations and other support departments
- Collects and analyzes and reports historical center performance statistics
- Manages long-term forecast / staff plan and lead monthly staff plan / budget meeting
- Works with Human Resources, Recruiting, and Training to coordinate the hiring and training of recent employee resources
- Works with training and operations to coordinate multi-skill training for existing agents
- Oversees communication to new hires on schedule process
- Oversees short-term workload forecasting
- Oversees scheduling philosophy of schedule assignments
- Oversees proactive scheduling of discretionary activities such as training,



meetings, overtime and under time
- Oversees intraday management of scheduling procedures, analysis of real time workload requirements, and call routing to manage performance to service level requirements
- Responsible for maximizing efficiency and occupancy while meeting service objectives
- Oversees analysis and reporting of employee performance including schedule adherence
- Recognizes and recommends operational and support improvements
- Performs other duties that may be assigned from time to time.
- Main POC on programs and LOBs supported. Should have a firm grasp of the programs’ day over day performance and opportunities.
- Responsible for the team’s performance and engagement

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

📌 WFM Manager (Hyderabad)
🏢 VXI Global Solutions
📍 Hyderabad