The XTIUM global team is made up of a group of diverse and talented professionals who are all driven by the same goal: excellence and continuous improvement. We are all about embracing challenges, keeping the lines of communication open and working together. We take ownership of our work, focus on learning and growing and hold ourselves accountable to our colleagues and customers. Together, we strive to push boundaries, make an impact and inspire each other to reach our full potential.

Job Description:

About the Role
Specialist, Managed Infrastructure Services is responsible for 24x7 monitoring of infrastructure, applications, and network environments. The role involves proactive event detection, validation, escalation, and resolution support to ensure high availability and minimal service disruption.

Key responsibilities
- Monitor infrastructure, alerts and alarms, validating events in accordance with defined operational processes and procedures
- Notify log and escalate incidents through ITSM tools as per established escalation matrix and service management guidelines.




- Perform continuous performance monitoring across servers, networks virtual machines, cloud infrastructure and unified communication systems
- Ensure uninterrupted monitoring and operational support for all in-scope infrastructure and services
- Inspect hardware, software, and environmental alerts; identify anomalies and initiate appropriate actions to minimize service disruption and restore normal operations.
- Manage incidents by adhering to approved Standard Operating Procedures (SOPs), operational runbooks and incident management frameworks.
- Coordinate with ISPs, vendors, customers, and internal support teams to facilitate timely issue resolution and service restoration.
- Detect, correlate, and validate system events, proactively following runbooks and handbooks to prevent incidents or reduce operational impact.
- Create, update and maintain incident tickets, ensuring accurate documentati

📌 Specialist, Managed Infrastructure Services (Bengaluru)
🏢 Xtium India
📍 Bengaluru