Team/Prospect:
We are looking for a highly skilled EDI Support Engineer to join our Technology Operations platform. The ideal candidate brings hands-on experience across different middleware technologies, have a solution-oriented mindset and thrives in a fast-paced, agile environment. You will play a key role in driving customer issue resolution, root cause analysis, improving customer experience, and mentoring team members, while collaborating closely with cross-functional teams.
Roles and Responsibilities
- Monitoring of Integration Platforms and data exchanges
- Address delivery failures; incident management
- Interact with customers, partners and business to resolve failures, issues
- Drive problem management for long or repetitive incidents
- Monitor and address platform performance issues
- L2/L3 investigations reported by L1 or vendors
- Assess deployment requests; quality review, completeness, according to guidelines/governance for partner info, naming conventions, evidence of test, etc.
- Execute deployments and partner activations, including change validations.
- Analyze/manage system statistics incl. trend analysis such as execution and failures, deployment, and on-boarding requests
- Manage certificate renewals
- Define requirements and test of self-service automation procedures
- Collaborate with business, vendors, development/project teams, mapping teams, EDI architects, Tech Operations
- Communicate operational events and plans
Required Skills:
- Knowledge of EDI standards EDIFACT / ANSI X12
- Knowledge of communication protocols AS2, FTPS, and SFTP, Web Service, API etc.
- Knowledge on Seeburger BIS and/or Oracle is desirable.
- 2 to 5 years of IT and business work experience with a broad range of exposure to various technical environments and business units
- Knowledgeable on report creation via MS Excel or PowerBI
- Business and Technical experience
- 24x7 support coverage (on-call during weekends)
- Experience in Automation/ AI tools
Maersk
📌 Associate Integration Engineer (Pune)
🏢 Maersk
📍 Pune