Job Description Mega-Walkin drive at HCLTech for Customer Service Representative (CSR) (Voice Process), on 31st July 2026
n Date: 31st July'26
n Time: 10:00 AM to 1:00 PM
n Venue: ETA 1, Sandhya Infocity - Navalur
n No. 33, Rajiv Gandhi salai, old Mahabalipuram road, navalur
n Contact Person: Suryapriya
n Experience: 1 to 4 yrs
n Shift: US Shift (Night Shift)
n Skill: Customer Service Representative (CSR) (Voice Process)
n Job Summary:
n 1.We are seeking a customer-focused and detail-oriented Customer Service Representative (CSR) to support our healthcare account.
n 2.The CSR will assist patients, healthcare providers, and insurance members by handling inquiries related to benefits, eligibility, claims, billing, appointments, and other healthcare services.
n 3.The ideal candidate possesses excellent communication skills, empathy, and the ability to maintain confidentiality while delivering exceptional customer service.
n Key Responsibilities:
n • Handle inbound and outbound customer calls in a professional and courteous manner.
n • Respond to inquiries regarding health insurance benefits, coverage, eligibility, claims, and billing.
n • Assist members, patients, providers, and healthcare facilities with account-related concerns.
n • Verify member information and accurately document customer interactions in the system.
n • Resolve customer issues efficiently while adhering to company policies and healthcare regulations.




n • Escalate complex concerns to the appropriate department when necessary.
n • Maintain confidentiality and protect sensitive customer information in compliance with healthcare privacy
n requirements.
n • Meet established quality, productivity, and customer satisfaction targets.
n • Stay updated on healthcare policies, procedures, and account-specific guidelines.
n • Provide accurate information and educate customers on available healthcare services and programs.
n Qualifications:
n • College Graduate / Undergraduate (BPO experience is required)
n • Excellent verbal and written communication skills.
n • Strong customer service and problem-solving abilities.
n • Basic computer proficiency and ability to navigate multiple systems.
n • Ability to work in a fast-paced workplace.
n • Robust attention to detail and organizational skills.
n Candidates welling for the Opportunity & Unable to attend Walkin interview please complete the Registration for virtual Interview
n HCLTech Customer Service Representative (CSR) (Voice Process) – Virtual Interview – Fill out form
n Looking for immediate joiners
n Mandatory Documents
n n Updated Resume
n EPFO Service History
n Complete set of offer letters and relieving letters from all previous employer
n n Note: HCL conducts a stringent background verification (BGV) process. Offer will not be released without candidates submitting all required documents

📌 Mega-Walkin drive at HCLTech for Customer Service Representative (CSR) (Voice Process), on 31st July
🏢 HCLTech
📍 Chennai