Job Description:

- Develop and implement process across collections

- Manage end-to-end process for Cash management, Allocations, NPA Revaluations and Lien marking

- To implement end-to-end process for any recent product launch i.e allocation, ID creation, payment management

- To prepare process library and ensure same is reviewed and updated at regular intervals.

- Review current processes and recommend for changes, if any

- Managing CMS cash and cheque pickups

- Monitoring day to day activities of all the Asset branch cashiers and guiding them to solve issues if any.

- Assisting Debt management team and payments partners in resolving queries to minimise customer Impact.

- Managing payment partners – Invoice checking & tracking, TPSA

- Assisting Ops team in resolving reconciliation issues

- Handling lien marking and debit process for collections

- Ensuring SR's are actioned and closed within TAT for lien marking / debiting

- Ensuring timely allocation of delinquent accounts to appropriate channels, coordinate with strategy and respective NDMs to align on allocation strategy

- Collection operations (backend operations activities) or retail banking operations activity

📌 Sr. Debt Strategy Manager/ Mumbai (BKC)
🏢 Acura Solution
📍 Mumbai