Description
The Loan Servicing & Credit Support Manager – Associate is a pivotal role within our Loans group, essential to the seamless operation of our banking office. This position offers the prospect to engage with multiple facets of banking operations while executing critical tasks and requirements. Join us to make a significant impact and gain valuable exposure in the financial industry
Job Summary
As a Loan Servicing & Credit Support Manager – Associate in our Loans group, you will oversee daily team activities to ensure compliance with Service Level Agreements (SLAs). You will supervise processes such as Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This role offers a unique opportunity to develop your skills in managing Nostro & Past Due Reconciliation while making a significant impact on our operations.
Job Responsibilities
- Monitor the team daily to ensure all SLAs are met and escalate exceptions for resolution.
- Supervise processes including Deal Closing, Drawdowns, Rollovers, Repayments,
and Nostro & Past Due Reconciliation.
- Ensure adherence to quality and quantity SLAs with a robust workflow model.
- Serve as the SME, handling complex queries and routing them to onshore teams if needed.
- Implement a Knowledge Management model with SOP maintenance and training.
- Drive 100% compliance with process policies, guidelines, and controls.
- Motivate and support team members to achieve their goals and identify high-potential employees.
- Identify alternatives and options for addressing issues and exploring scenarios.
- Collaborate effectively with colleagues, leveraging diverse skills to achieve goals.
- Identify training needs for process and soft skills to enhance performance.
- Ensure team depth with trained backups for critical work queues.
Required qualifications, capabilities and skills
- Hold a bachelor's degree with at least 10 years of relevant experience in loan servicing