Responsible for driving operational and service excellence in managing pumps service operations. Focus on improving service quality, optimizing inventory and spares, and ensuring product training.
Key Responsibilities:
Operational Excellence:
- Provide CAPA to field teams based on market quality feedback.
- Reduce ageing stock at location 2001 and ensure no stock over 45 days at location 2004.
- Improve spares service factor and availability.
- Strengthen relationships with branches, retailers, and ASCs.
- Ensure timely product refresh training for service managers.
Service Excellence: - ead the rollout of new spares packaging process for pumps. - Focus on reducing COPQ.
Key Deliverables:
- Implement CAPA based on market feedback.
- Achieve stock reduction targets at locations 2001 and 2004.
- Improve spares service factor.
- Execute planned service center visits.
- Complete product refresh training.
- Rollout new spares packaging.
- Reduce COPQ compared to the last year.
Qualifications & Skills:
- Experience in service operations management, preferably in pumps or related industries.
- Expertise in inventory management, service delivery, and quality assurance.
- Strong leadership and cross-functional team collaboration skills.
- Excellent communication and stakeholder relationship management.
- Analytical skills to implement corrective actions. - Proficiency in product training.
Location: Mumbai
Reporting To: Service Head
This position offers an exciting chance to lead and optimize service operations for the pumps product line, driving both operational efficiency and service excellence.