Gainsight Business System Analyst1Primary Function of Position:
The Gainsight Business System Analyst will be responsible for supporting the Gainsight system utilized by Customer Success, Digital, and Genesis teams. This role would ensure that the business user requirements and solutions are actively serving the functional and cross functional business needs. This role will be responsible for handling incidents and enhancements received from users globally and providing resolutions, escalating issues, as well as trend analysis.

The Gainsight Business System Analyst will work within a cross-functional team to document business use cases and user requirements. This includes working with both technical and content development teams and software product owners

Roles and Responsibilities:
- Assist the Gainsight business system and product owner(s):
- Defining the product intention and scope
- Prioritization of business system requirements, needs, enhancements and issues
- Defining and tracking of user requirements and / or software requirements




- Coordinate development projects and needs
- Oversee user feedback and communications to drive maintenance and improvement actions
- Participate in meetings with business teams to establish business user requirements and use cases for business systems
- Develop acceptance criteria, assemble needed resources, support User Acceptance Testing, and

document final approvals and ensure product deliverables are on schedule and met
- Assist with the creation and execution of education and change management required to drive adoption of recent content management technologies
- Work closely with Business Analysts, Business Owners, and Subject Matter Experts (SMEs) to review and refine business process workflows including identifying areas of possible simplification.
- Deep knowledge of Gainsight application and best practices around the Customer Success processes
- Work closely with Project Managers to ensure project deliverables are under

📌 Gainsight Business System Analyst (Bengaluru)
🏢 Jade Global
📍 Bengaluru