Job Description:

We are looking for a Lead Customer Support for Coimbatore location

Experience: 9 - 15 yrs (Experience handling Marketing & Sales function in retail sector, preferably, luxury products 05 to 08 years.)

Job Description

Customer Service Management
- Over all in charge of Customer Service Department.
- Develop business through online or offline (leads conversion).
- Adherence to service procedures, policies and standards.
- Monitor and on time delivery of product purchased by online customers.
- Achieve the target assigned.
- Verify all the online sale (Transaction paid/ Fraud alert).
- Improve customer service experience, create engaged customers and facilitate organic growth.
- Report to management if there is any special requests or issues that requires top level management to be involved to solve.

Customer Enquiry and Updates
- Attend and coordinate customer enquiry through phone, email or social media and
- maintain excellence in customer support.
- Follow up the customers on enquiry.




- Re-reach customer for new update and follow up for further business development.
- Collect testimonials from customers.
- Take ownership of customers issues and follow problems through to resolution.
- Handle customer complaints promptly.

Reporting and Record Management
- Maintain accurate records and document customer service actions and discussions.
- Regularly report the customer service activities to the senior managers.

Skills required
- Valuable Knowledge about CRM software.
- Familiar with online product delivery process.
- Familiar with online payment methods and procedures.
- Basic understanding of Ecom operation and logistics would help in solving problems.

Salary: Salary is not a constraint for the right candidate

Interested candidates share your profile to [email protected] or contact 784Excelleee5891127

📌 Customer Support Lead (Coimbatore)
🏢 GREEN APPLE HR SOLUTIONS
📍 Coimbatore