At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.

About you and this role
Leads a team of customer service order management and business quality professionals, including day-to-day operations, managing talent selection and performance and interfacing with the business on order fulfillment considerations relevant to the business.

Responsibilities
- Provides direct leadership to a team of order management professions that provide direct interface to customers.




- Provides day-to-day coaching on Customer Service operations.
- Accountable for decisions regarding employee desk complexity, performance, escalations and exceptions.
- Ensures work process execution is operating effectively within the team.
- Collaborates with the business to ensure business strategy and service offerings are met.
- Makes hiring decisions.Collaborates across the function for leveraging best practices

Qualification:
- A minimum of a Bachelor's degree is required. Master’s degree is preferred.
- A minimum of 5-10 years of combined experience ideally in Supply chain but could also be in allied functions/teams like Purchasing, Sales/Marketing, M&E; (Manufacturing & Engineering)
- Robust People Leadership experience would be preferred
- Strong business and financial acumen would be preferred
- Passion for team building/organization building, coaching, mentoring
- Expertise in Continuous improve

📌 Customer Service Team Leader (Navi Mumbai)
🏢 Dow Chemical
📍 Navi Mumbai