Description
Job Title:Cloud Service Engineer III
About The Role
The Digital Workplace Productivity, Collaboration Voice & Video Engineer designs, delivers, and continuously improves digital workplace solutions that enable employees to work more efficiently, collaboratively, and securely. This role blends engineering, automation, platform governance, and user experience, with a robust focus on Microsoft 365, Google Workplace, Adobe, Smartsheet and other integrated collaboration tools, platforms.
This role serves as a link between IT, security, and the business, making sure productivity platforms remain dependable, scalable, and in line with organisational goals. While this position is technical and hands-on, it also demands strong engagement with stakeholders and key suppliers to help us reshape Pearson’s Digital Workplace platform services and solutions.
Responsibilities and Duties:
- Design, implement, and support productivity and collaboration platforms (e.g. Microsoft 365, Teams, SharePoint, OneDrive, Exchange, Google Workplace, Adobe Products, Smartsheet).
- Engineer scalable,



secure solutions meeting enterprise standards.
- Manage configuration, lifecycle, and service optimization.
- Customer-focused service owner or management experience.
- Automate processes with tools like PowerShell, Graph API, Logic Apps, or Power Automate.
- Reduce manual operations with scripting and self-service features.
- Use Infrastructure as Code for repeatable deployment and configuration.
- Apply security controls including identity, access, data protection, and governance.
- Set and maintain policies for retention, sensitivity, conditional access, and auditing.
- Collaborate with Security and Compliance teams to meet regulations and manage risk.
- Engage with business stakeholders to understand and address requirements.
- Convert business needs into technical solutions and enhancements.
- Support change management, adoption, and feature launches.
- Serve as a subject matter exper

📌 Cloud Service Engineer III (Bengaluru)
🏢 Pearson
📍 Bengaluru