Support the rollout, adoption, and ongoing management of finance systems (FIAT, PeopleSoft, e-A&L; and Concur). This role focuses on ensuring system readiness for hotels, providing user support, coordinating training, and driving continuous improvement.
Key Responsibilities
1. System Implementation & Readiness
- Maintain system trackers (FIAT & PeopleSoft Smartsheets) and monitor hotel readiness
- Review configuration templates and key reports to ensure accuracy and compliance
- Track pre-opening progress and support system implementation activities
2. Training & Communication
- Plan and coordinate training schedules and webinars
- Host training sessions and support user onboarding
- Manage training communications, including invitations and follow-ups
- Develop basic training materials and self-learning content (e.g., videos)
3. System Support & Stakeholder Engagement
- Act as a point of contact for hotel enquiries and system-related support
- Manage support mailbox and respond to user queries in a timely manner
- Liaise with internal teams and stakeholders to resolve issues
Reporting, Adoption & Continuous Improvement
- Monitor system adoption and prepare periodic reports
- Support FIAT billing and e-A&L; monthly completion tracking
- Conduct surveys, analyze feedback, and recommend improvements
Qualifications & Experience
- Undergraduate degree in Finance, Accounting, or a related field is preferred but not mandatory
- 3–5 years of experience in finance systems, ERP support, or project coordination
- Experience with ERP systems and hospitality operations is an advantage
Technical Skills
- Advanced Microsoft Excel; proficient in PowerPoint and Word
- Experience with Smartsheet or tracking tools preferred
- Ability to create easy training materials and video recordings (Microsoft clip champ)
Core Competencies
- Strong communication and stakeholder management skills
- Good analytical and problem-solving ability
- Strong organizational skills with