What we want to accomplish and why we need you?
Having reached over 500 million devices, and processing over 7 billion conversations till date, Haptik is one of the world's largest Conversational Commerce companies. We have built a robust set of technology tools that can enable any kind of conversational application, and are at the forefront of the paradigm shift of interaction from clicks to conversations. With a 400+ member solid team that includes some of the best minds in the industry, we’re truly poised to lead the Conversational Commerce revolution.

In 2019, we announced a major strategic partnership with Jio and are now a part of $65 billion internet conglomerate Reliance Jio Platforms.

To know more about the Life-at-Haptik, do check out this ~3.5 minutes video :Life at Haptik

What are Haptik's Core Company Values:
- Ownership: You ensure things get done, get done on time, and get done correctly.
- Perseverance: You are resilient against setbacks, sticking with things until you succeed.
- Agility: You are able to adapt to change without losing momentum and vision.




- Impact: You deliver the highest-quality work and nothing short of excellence gives you work fulfilment.
- Integrity: You are trustworthy and always do the right thing, no matter how easy or hard.

Overview:
We are seeking a Technical Support Specialist who is passionate about delivering exceptional customer service and has a knack for troubleshooting technical issues. Instead of focusing solely on years of experience, we value candidates who possess the right skills and knowledge to excel in this role.
Key Responsibilities:
- Troubleshooting: Diagnose and resolve technical issues related to chatbot functionality, integration, and performance, collaborating with internal teams and clients as need to understand and read logs and identify the errors
- Communication Skills: Communicate clearly and effectively with customers, demonstrating empathy and the ability to convey technical concepts in sim

📌 Technical Support Specialist (Mumbai)
🏢 Jio Haptik
📍 Mumbai