Job Description This walk-in is only for freshers (2025&2026) pass-outs!
n Responsibilities:
n n Answers inquiries by clarifying desired information; researching, locating and providing information.
n Determines requirements by working with customers
n Resolves problem by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, escalating unresolved problem
n Fulfills request by clarifying desired information, completing transaction, forwarding request
n Gross Sell / Outcalls to customers
n n Competencies:
n n Transparent communication (English/Hindi); vernacular advantage
n Empathy, patience, problem solving
n Attention to detail and process discipline
n Basic Telephone Etiquettes and basic computer skills
n Ability to write, read and speak English to suit business need
n Agent should be able to communicate in English, Hindi
n Decision Making, numerical ability & logical reasoning
n Customer Focus and Being Attentive.
n n NOTE : English + Hindi fluency is mandatory