Job Description Purpose of the role As an Engagement Associate in the local Operations team, the role is to provide a level of quality customer service unsurpassed in the hospitality industry.
n Through the establishment and maintenance of excellent client relations, you will act as the 'face' of The Executive Centre for all of our in-house and external clients.
n You will have strong customer service instincts, an eye for detail and a tendency to always go the extra mile for our clients. Accountabilities/ Job Description Daily Operations:
n n Maintains a high level of alertness and professionalism at the front counter by anticipating and responding to guests and potential clients' needs or queries.
n Handles all telephone calls in a professional and efficient manner which includes exuding a cheerful and clear tone.
n Responsible for managing the office unit & PABX system setup and requests for all clients.
n Organizes postage and document courier services, handle mail, incoming & outgoing deliveries.




n Coordinates conference room bookings, refreshments for meetings and other special arrangements.
n Handles all secretarial and administrative duties for clients, as requested.
n Performs check in & check out process for all clients.
n Conduct up-selling and cross-selling to maximize revenue Service Standards.
n Ensures that clients' requests and demands are met to the best of your qualified ability. This includes the handling of all inquiries, complaints and feedback.
n Establishes and offers input on improvement to service standards, in liaison with the Centre-in-charge.
n Ensures that the Centre's service standards are maintained at all times Internal
n Develop rapport and professional business relationships with fellow colleagues and stakeholders.
n Support local Operations to maximize profitability, efficiency and productivity.
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📌 Engagement Associate (Bengaluru)
🏢 The Executive Centre
📍 Bengaluru