About TrueGether

TrueGether is a US-based online marketplace with thousands of sellers and over 5 million products listed on our platform. We are dedicated to creating a seamless and innovative e-commerce experience for buyers and sellers worldwide.

Internship Details

- Duration: 3 Months
- Stipend: ₹15,000/month
- Work Mode: Hybrid
- Office Location: Chetak Marg, Sector 8, Sanganer, Pratap Nagar, Jaipur, Rajasthan – 302033

About the Role

TrueGether is an online marketplace and reseller of major wholesale retailers, including Costco and BJ's Wholesale Club. We continuously monitor inventory, pricing, and product availability to ensure our marketplace reflects accurate and up-to-date information.

We are looking for a detail-oriented and customer-focused intern to support both marketplace operations and customer support. The role involves manually reviewing product listings on Costco and BJ's Wholesale Club to keep our inventory, pricing, and availability synchronized on a daily basis, while also assisting buyers and sellers with their day-to-day queries related to orders, disputes, accounts, and the TrueGether platform.

This role combines structured operational work with customer support responsibilities. It is ideal for someone who is detail-oriented, enjoys problem-solving, communicates professionally, and can perform repetitive tasks with a high level of accuracy.

Roles & Responsibilities

Marketplace Operations

- Manually review product listings on Costco and BJ's Wholesale Club websites.
- Collect, verify, and update the following product information accurately: Product name and SKU, Price changes, Availability and stock status and Discontinued or replaced products
- Update product information in TrueGether's internal systems or spreadsheets according to established guidelines.
- Ensure inventory, pricing,



and product availability remain synchronized on a daily basis.
- Identify and report discrepancies, major price fluctuations, missing products, or data inconsistencies.
- Maintain daily update logs and complete assigned tasks within deadlines.
- Follow strict accuracy, consistency, and quality standards.

Customer Support

- Assist buyers and sellers with their day-to-day queries related to the platform, orders, disputes, returns, cancellations, refunds, and account-related issues.
- Respond to customer inquiries through email and the internal ticketing system in a timely, professional, and empathetic manner.
- Investigate customer issues and coordinate with internal teams to ensure prompt resolution.
- Follow support guidelines and standard operating procedures to deliver a consistent customer experience.

Qualification

Final-year students, graduates, or postgraduates in Commerce, Management, Business Administration, or related fields (B.Com, BBA, MBA, etc.) can apply.

Skills & Requirements

- Strong attention to detail with a high level of accuracy.
- Excellent written English communication skills.
- Ability to perform repetitive operational tasks efficiently.
- Solid analytical and problem-solving skills.
- Comfortable navigating e-commerce websites and comparing product data.
- Basic proficiency in Google Sheets or Microsoft Excel.
- Ability to manage multiple tasks while meeting deadlines.
- Customer-focused attitude with patience and professionalism.
- Ability to follow written processes and standard operating procedures.
- Reliable internet connection and consistent availability.

Good to Have

- Experience with e-commerce operations.
- Experience in customer support, helpdesk, or ticket management.
- Knowledge of Google Sheets, Excel, or CRM/ticketing platforms.

Selection Process

- Resume Shortlisting
- 2 Rounds of Interview

📌 Marketplace Operations & Customer Support Intern (India)
🏢 TrueGether
📍 India