Job Description Experience
n n 10+ years of overall IT project management experience.
n Minimum 5+ years of hands-on project management experience delivering Salesforce projects.
n Experience managing enterprise-scale Salesforce implementations for US-based customers.
n n Role Overview
n We are seeking a highly skilled and results-oriented Salesforce Project Manager to lead complex Salesforce transformation programs across Sales Cloud, Service Cloud, and Experience Cloud platforms. The ideal candidate will have a proven track record of managing large-scale Salesforce implementations involving integrations, data migrations, multiple stakeholder groups, and geographically distributed teams.
n This role requires strong customer-facing skills, exceptional stakeholder management capabilities, and experience successfully delivering projects for US clients while ensuring alignment with business objectives, timelines, budgets, and quality standards.
n Key Responsibilities
n n Lead end-to-end delivery of Salesforce programs and projects across Sales Cloud, Service Cloud, and Experience Cloud.
n Manage project scope, timelines, budgets, risks, dependencies, and overall delivery governance.
n Serve as the primary point of contact for US-based customers and executive stakeholders.
n Drive project planning, execution, status reporting, change management, and stakeholder communication.
n Coordinate with business stakeholders, Salesforce architects, developers, administrators, QA teams, and integration teams.
n Manage large cross-functional project teams, including onsite, offshore, and vendor resources.
n Lead workshops, requirement discussions, solution reviews, and steering committee meetings.




n Ensure successful execution of Salesforce integrations with enterprise applications such as ERP, CRM, Marketing Automation, Identity Management, and third-party platforms.
n Oversee data migration activities including planning, mapping, cleansing, validation, cutover, and post-production support.
n Proactively identify, assess, and mitigate project risks and issues.
n Drive adherence to project governance, Agile/Scrum methodologies, and delivery best practices.
n Ensure successful project deployment and transition to support teams.
n Monitor project financials, resource utilization, and delivery KPIs.
n n Required Qualifications
n n Bachelor's degree in Engineering, Computer Science, Information Technology, or related discipline.
n Minimum 5 years of Salesforce Project Management experience.
n Strong experience delivering projects involving: Salesforce Sales Cloud Salesforce Service Cloud Salesforce Experience Cloud
n Proven experience managing large-scale Salesforce transformation and implementation projects.
n Experience leading project teams of 15+ resources, including business analysts, architects, developers, QA, and integration specialists.
n Strong experience managing US customers and distributed global delivery teams.
n Experience with Salesforce integration projects leveraging APIs, middleware, ETL tools,



and third-party systems.
n Solid experience managing complex data migration initiatives from legacy systems to Salesforce.
n Expertise in Agile, Scrum, and hybrid project delivery methodologies.
n Excellent communication, presentation, negotiation, and stakeholder management skills.
n Proven ability to manage multiple priorities and deliver projects within scope, budget, and schedule.
n n Preferred Qualifications
n n Salesforce certifications such as: Salesforce Certified Administrator Salesforce Sales Cloud Consultant Salesforce Service Cloud Consultant Salesforce Experience Cloud Consultant Salesforce Certified Application Architect (preferred)
n PMP, PMI-ACP, PRINCE2, or Scrum Master certification.
n Experience working with enterprise integration platforms such as MuleSoft, Dell Boomi, Informatica, or similar.
n Experience delivering projects in highly regulated or large enterprise environments.
n n Key Competencies
n n Executive Stakeholder Management
n Customer Relationship Management
n Program & Project Governance
n Agile Delivery Management
n Team Leadership & Mentoring
n Risk & Issue Management
n Budget & Resource Management
n Salesforce Delivery Leadership
n Integration & Data Migration Oversight
n Strategic Planning & Execution
n n Success Profile
n The successful candidate will be a confident client-facing leader who can manage large Salesforce programs, build strong relationships with US customers and executives, effectively lead diverse teams, and consistently deliver high-quality Salesforce solutions across Sales Cloud, Service Cloud, and Experience Cloud platforms.

📌 Salesforce Project Manager (Bengaluru)
🏢 Milestone Technologies
📍 Bengaluru