Job Description:

Purpose of the Job

Delivery & resource planning, Escalation management, Quality review, Process improvements, Maintain up to date SOP, checklists etc, Management MIS & reporting, Training need analysis, Meet SLA, Delivery deadlines, Providing performance feedback to team members, Transition of current clients, Carry out root cause analysis & action plan for errors/escalations. Query resolution, revision of Bank Reconciliations, doing statement research etc. Periodical assigned tasks: review of DDV file, Error analysis etc.

Work Experience:

- 6+ years of relevant work experience.
- 2+ years of team handling experience.

Other Prerequisites:

- In-depthknowledge infollowingDDVactivities:
- Reviewingthetrackers,PMT andlogs,whereverapplicable.
- Reviewingofreconciliation(ifrequired).
- Research, if any.
- Requiredtoworkin shifts.Basedonbusiness/projectrequirementwillwork inUShours.
- PriorworkexperienceinMNC&matrixorganization.;
- ExperienceinhandlingClientemails/calls.




- Shouldhavetransitionexperience(discretionary).

ExtentofPublicContact:

- FrequentlyservesasarepresentativeofQBSStovariousorganizationswithinthecommunity,displayingcourtesy,tact, consideration,anddiscretionin allinteractions.
- ContinuallyservesasarepresentativeofQBSStothecontractcorporategroups,displayingcourtesy,tact, consideration, anddiscretionin allinteractions.
- Frequentlynegotiatescontracts,answersquestionsfromaccounting&other; staff,andinteractswithdivisioncorporatestaff.
- Positionrequiresdirectone-on-oneaswellasgroupbasisinteractionwithLOBmanagementteam.
- HandsonexperienceinMIS/ Excelreports.
- AttentiontodetailareimportantrequirementsHewillbeinteractingwithclientandbothinternal& external stakeholders on a daily basis, so it is imperative he should be able to interact on aprofessionalmanner at alltimes.

📌 Deputy Manager-Account Payable (Mumbai)
🏢 Mancraft Consulting
📍 Mumbai