Description
- Must have an experience of managing a team size of 10
- Provide coaching, feedback, and ongoing training to team members to enhance performance
- Effectively manage queue and balancing of work loads
- Monitor team performance metrics, on all types of work and able to review and shared feedback and mitigation plan
- Ensure that the guidelines are followed as per standard procedures
- Exception handling query from customer for which they called and able to provide a solution withing a short timeframe.
- Should be able to understand transaction flow and able to help customer to inform with their amount due for payment, sharing payment status, invoice copy.
- Must have good understand of refund process and able to help customer with their legal refunds within define TAT and providing them right information on the refund status.
- Ensure that the quality of the transactions is in compliance with predefined parameters
- Should review and provide feedback on SOP’s and Governance deck and MI reporting

Responsibilities




- Foster a positive and collaborative team culture that promotes open communication and mutual respect
- Adherence to laws and best practices in regard to dealing with customers and their data including PII/Financial etc
- Positive communication both written and verbal
- Good knowledge of collections strategy and client management experience
- Knowledge of multiple ERP systems will be an added advantage.
- Good decision-making skill.
- Committed to achieving specific objectives and takes ownership for accomplishing them.
- Effectively balances quality, customer service and productivity standards
- Ability to prioritize & multi-task
- Exhibits meticulous attention to detail
- Excellent problem solving & analytical skills
- Act as liaison between team members and management & bring issues/concerns to management

Qualifications
- Graduate in accounts. B. Com Hons is preferred
- Minimum 6 years to 8 years of experience in an international OTC and R2R pr

📌 Cash Management (Noida)
🏢 EXL
📍 Noida