Qualification: Any Graudate, Post Graduate.
Experience: minimum 4 to 8 yrs in dispatch of stock or supply chain operation activates from Industries like Big Basket, Zepto, Jumbotail, Zappfresh, Dunzo, Freshtohome, Blinkit, Ninjacart, NutriTap,
Work location: Pune
I. JOB PURPOSE
Asst. Manager – Operations is responsible for managing day-to-day field operations, ensuring efficient vending machine performance, supervising Sales & Service Representatives (SSRs), and delivering high-quality service at client sites.
This role encompasses preventive maintenance planning, downtime control, stock hygiene, and ensuring operational compliance with SOPs.
The position plays a vital role in sustaining customer satisfaction, reducing machine downtime, and driving operational excellence.
II. Key Responsibility Areas (KRAs)
1. Customer Satisfaction and Relationship Management:
Develop and sustain strong relationships with key clients and Location Managers (Admin/Facility Managers).
Perform on-site visits to 20 clients monthly to assess satisfaction and implement necessary improvements.
Contact the remaining clients via phone each month to gather feedback and take corrective actions to ensure effective service delivery
Monitor customer feedback, address & resolve complaints within 4 working hours in accordance with SOP.
Ensure optimal customer satisfaction through regular machine checks, maintenance, and timely restocking.
2. Vending Machine Performance and Maintenance:
Ensure 100% of vending machines are in optimal working condition.
Create and follow preventive maintenance schedules. Address all machine issues through timely corrective action.
Service Cost Control: Ensure all maintenance and service expenses remain within the approved budget parameters while maintaining service quality.
Machine Repairs & Replacement: Coordinate with technical and external vendors for timely repair of faulty machines.
Downtime Minimization: Ensure adequate stocking of rapid-movin